ABOUT SHPPING AND RETURN POLICY

Returns & Refund Policy (No Change-of-Mind)

Effective date:6/03/26 Business: ASCollectionBeau-shop Shipping to: Australia & New Zealand

1) Change-of-mind returns

We do not accept change-of-mind returns.

2) Sale items

Sale/discounted items are final sale and cannot be returned, except where required by law.

3) Skincare/cosmetics & food items (hygiene/perishable)

For health and safety reasons, we do not accept returns for:

• opened or used skincare/cosmetics, or
• food items (including perishable/refrigerated items) except where required by law (e.g., faulty, unsafe, or not as described).

4) Faulty, unsafe, or not as described (consumer guarantees)

Nothing in this policy limits your rights under applicable consumer laws (including the Australian Consumer Law and relevant New Zealand consumer guarantees). If a product is faulty, unsafe, or not as described, you may be entitled to a remedy (repair, replacement, or refund) as required by law.

5) Damaged, missing, or incorrect items

If your order arrives damaged, missing, or incorrect, contact us within [7/24] hours of delivery with:

• your order number, and
• photos of the item and packaging (if damaged).

6) Return approval & instructions (if applicable)

If a return is approved, we’ll provide return instructions. Do not send items back without contacting us first.

7) Return shipping costs

• If the return is required due to a fault or our error, we will cover reasonable return shipping costs (or provide an alternative remedy as required by law).
• If a parcel is returned to us due to an incorrect or incomplete address or failed delivery/not collected, you may be charged for return postage and/or re-delivery costs before we can resend the order

Our policy lasts 14 days. If 14 days have passed since receiving your purchase, unfortunately, we can’t offer you a refund or exchange for damaged goods or gift cards.

Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund yet, don't hesitate to contact us at ascollectionshop@gmail.com

Shipping charges can not be refunded.

8) Contact

To request help, email: ascollectionshop@gmail.com

Contact NO: 0424946164

• We are pleased to provide shipping services throughout Australia via Australian Post.
• Orders of $120 or more are for complimentary express shipping. For orders under $100, a standard shipping fee of $10.80 or an express shipping fee of $14.20 will apply.
• Please note that Australian Post can accommodate packages weighing up to 5 kilograms box; therefore, free shipping is applicable only to orders that meet this weight limit and can fit within one large AU Post box.

• For orders exceeding these specifications, we will reach out to discuss any additional shipping costs. We sincerely appreciate your continued support and understanding as we work to fulfil your needs.

     SHIPPING COSTS AND DELIVERY TIMES​

New Zealand:​

We are currently limiting International Shipping due to high shipping fees. ​​

0 - 0.5kg   $10

1.01 - 1.5kg  $20

0.51 - 1.0kg $25

1.51 - 2kg   $35